This privacy notice explains how Petal Palette processes personal data for its florist workshop services, including bouquet requests, local flower orders, studio pickup, and local delivery. It describes the data lifecycle from collection through use, disclosure, retention, and deletion.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
Depending on how you use the site, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to keep the site functioning and secure.
We receive personal data when you contact us through the contact form, by email, by phone, or in person. Technical data is generated automatically when you visit the site or submit a request, and cookie-related data is collected through essential and preference cookies.
Essential cookies support core site functions such as page delivery and form handling. Preference cookies help remember privacy choices. We do not confirm analytics cookies or marketing cookies as active on this site.
We use cookies for essential site operation and to remember privacy preferences. Because tracking is not enabled, we do not state any active analytics or advertising cookie use. You can manage cookies through your browser controls, and where a preference tool is available, you may update your choices there.
We use personal data to respond to bouquet requests, confirm budget and color preferences, check availability, arrange payment, coordinate studio pickup or local delivery, and manage follow-up communication. Technical data is used to deliver the website, maintain security, and diagnose service issues.
We may share data with service providers that support contact handling, technical delivery, security, or order-related administration. Where a third party processes data on our behalf, it is expected to use the information only for the assigned task and to protect it appropriately.
We may share personal data with public authorities, courts, or other parties when required to comply with law, enforce our rights, protect the security of the site, or respond to a lawful request. Any disclosure is limited to what is reasonably necessary for the stated purpose.
You may ask whether we hold personal data about you, request correction of inaccurate information, object to or limit certain processing where applicable, and request deletion when the data is no longer needed or when the law allows. Some requests may be restricted if we must keep information for legal, security, or recordkeeping reasons.
To make a privacy request, use one of the contact channels listed in this notice and describe the data or action you are asking about. We may need to confirm your identity before responding, and we will review the request within a reasonable period based on its complexity and applicable law.
We retain personal data for the period needed to respond to inquiries, manage orders, maintain records connected with the transaction, support site security, and meet legal or accounting obligations. When the relevant purpose ends, data is deleted, anonymized, or archived only where a continuing obligation or legitimate operational need applies.
If we make material changes, we will update the policy text on the site and use a reasonable method to draw attention to the revised version. The updated notice applies from the date it is posted unless a different effective date is stated.
